Privacy Policy

Madras Equipment ("we", "us", "our") operates madrasequipment.com. This Privacy Policy explains how we collect, use, and protect information when you visit our website, browse our products, or contact us for a quotation. By using this website, you agree to the practices described here.

1. Information We Collect

We collect information in two ways:

• Information you provide directly — when you submit a Request for Quotation (RFQ) form, send an enquiry, or contact us via phone, email, or WhatsApp, we collect details such as your name, company name, phone number, email address, and the product requirement you describe.
• Information collected automatically — when you browse our website, we (and our third-party tools) automatically collect information such as your IP address, browser type, device type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect to:

• Respond to your product enquiries and prepare quotations
• Contact you by phone, email, or WhatsApp regarding your requirement
• Improve our website, product catalog, and customer experience
• Understand how visitors use our website (via analytics tools)
• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. Cookies & Analytics Tools

We use the following third-party tools to understand how visitors use our website. These tools may set cookies or use similar tracking technologies in your browser:

• Google Analytics — tracks website traffic and visitor behaviour
• Microsoft Clarity — records anonymised session behaviour (clicks, scrolling) to help us improve the site
• Hotjar — similar to Clarity, used for heatmaps and usability analysis

These tools collect aggregated, largely anonymised usage data. You can disable cookies through your browser settings, though some parts of the website may not function as intended if you do.

4. Third-Party Links & Services

Our website contains links to third-party services including WhatsApp, Google Maps, and social media platforms. We are not responsible for the privacy practices of these third-party services — please review their own privacy policies before sharing information with them.

5. Data Security

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain enquiry and quotation information for as long as necessary to respond to your request, maintain our business records, and comply with applicable tax and legal requirements.

7. Your Rights

You may contact us at any time to ask what information we hold about you, to request a correction, or to request that we delete your information (subject to any legal obligation we may have to retain business records).

8. Children's Privacy

This website is intended for business use and is not directed at children. We do not knowingly collect information from anyone under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: +91-98406-11752
• Email: madrasequipment@yahoo.com
• Address: No.33, Sembudoss Street, Parry's Corner, Chennai – 600001, Tamil Nadu, India